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How can I contact you?
Email help@saronti.com
Call us on 01923549064
WhatsApp chat here
or Chat to us using the chat box at the bottom right of this screen
Write to us
Saronti Publishing
37 Stanstead Road
Hoddesdon
EN11 0PP
How do I personalise my item
Need help? Watch our short ‘How To’ video. Please note it will open in a new tab on your browser, so you’ll just need to close it to get back to this page.
I need help personalising my item
Do you need help with personalising your gift? Either Contact us or upgrade to Premium Design.
Contact us
Use “Need Help” chat box at the bottom of every page or email help@saronti.com
Upgrade to Premium Design
Making a Saronti is great fun, but we also understand that not everyone has the time! You can upgrade to Premium Design at any time, even if you’ve already started. We’ll take over 🙂
Where is my order?
All the personalised gifts and books available on our site are produced at different locations so your items may not all arrive at the same time. Most gifts are delivered within 3-5 working days. Books, self customised are delivered within 3-5 working days, but Saronti customisation can be longer (depending on the time of year). If you’re not sure when your order should arrive, feel free to email help@saronti.com
Where do I upload photos for my personalised item
Login and go to https://saronti.com/personalise/. On this page you can see item(s) available for you to personalise under the title “Personalise Products”. Scroll down to “My Circle” and click “Add new person” to add people to your circle. Once you’ve added everyone you wish to feature in your item, click START next to the item you wish to personalise.
If you Chose “Pay Designer to personalise” your item, please use this form: https://saronti.com/photo-upload-form/ to send us the information we need to personalise your book
If you have ordered a footy book, you can upload your photos here https://saronti.com/photo-upload-form/. Unfortunately due to the level of personalisation in this book, our system isn’t ready for you to DIY the Footy book yet. Don’t worry we’re working on it!
Can I buy a reprint of my personalised item?
Reprints are offered at 25% discount. To get your discount code please contact us.
Do you deliver Worldwide?
Yes. All our unique gifts are produced at different locations so delivery fees vary. Please add the items to your cart to check delivery fee.
How much is delivery?
We add delivery charges so that we can keep our product prices low. As our gifts are produced at different locations delivery fees vary. Please add the items to your cart to check delivery fee.
How long does delivery take?
Cards & school supplies- 2 to 3 days, Books 5 days, Jigsaws 7 days
There is an error on my item
As you are asked to inspect the item yourself, we can not take responsibility for an error in the actual personalisation. If however, there is an error in the printing of your item, please email us immediately at help@saronti.com
My order got damaged in the post. What can I do?
If your gift has been damaged in the post, please email us a photo of the damage within 5 days of having received it to help@saronti.com
How can I get an end of Year Book for my Child's Preschool/Nursery?
Let your School know about Saronti and then tell us which School your child attends. Email us on help@saronti.com. We’ll contact them to see if they’re interested.
How can Saronti help my school raise funds?
Are you / Do you know a school/charity/sport’s club or other organisation looking for fundraising ideas using personalised gifts? How about promoting unique personalised Family Books, Jigsaw Puzzles and Playing Cards?
Set up in no time, no events to organise, no cake to make and no products to pre-buy. All your organisation needs is your very own link to Saronti.com. Each time someone visits the Saronti website using that link and buys a gift, your organisation will get a whooping 15% commission!
Email fundraising@saronti.com for more info.